
Refer to our FAQs to get an insight to your question or problem.
Luckily its very simple to order from Buy Vape Cart. You just go right ahead and select what you want from our amazing variety and hit the ‘order’ button. Our agent will forward you our payment details.
Customers from out of the US are eligible to buy from us and only need to incure an additional fee for shipping due to international laws
Based from when we confirm your payment, customers from the US and Canada will receive their package before 72 hours,, while customers out of the US will receive their package 5 working days after confirmation of payment.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with the concerned shipping agency. If a trace is filed, the shipping agency will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable” or lost in transit, we will send you a 1 time free replacement package if the value of your package was up to $200. We do not offer postage refunds if your order arrives late due to any postal issues. This excludes packages marked [[Delivered]] by shipping agency but not received by customers.
We have a live chat option available for you to speak to agents right away in the bottom right corner of the window. You can also e-mail our support team at contact@buyvapecart.com Customer service hours are from Monday to Sunday.